Not happy with your product? No problem! You can initiate a return by sending an email to sales. You could also give us a call at our customer care number 1800-123-6408 or email us at firstname.lastname@example.org within 7 days of receiving the product. When you call/email us for refund, please mention your reason for refund. That way it becomes easy for us to understand our customers better.
As soon as your refund order has been filed with us, there are two options: a) You ship the product yourself b) We will arrange for a pick up from the same address to which the product was shipped. We also ship a refund form with the product. Just pack the product in the carton/packet, in which it was shipped, attach the form and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively*.